Aspects of Change Management that Affects Elements of Patient Experience NURS FPX 4050 Assessment 3

Change is an important component that determines success in health organizations. Health organizations embrace changes to innovate their existing products and services. Specific aspects of change management have a direct effect on elements of patient experience that are essential to the provision of high quality, patient-centered care. One of them is personnel or provider development. Successful implementation of change depends on the adequacy of employee preparedness. Healthcare providers require adequate knowledge and skills needed for the successful implementation of change. The knowledge and skills facilitate new patient experiences in care that improve health outcomes (Stouten et al., 2018). The second aspect of change management that has a direct effect on the elements of patient experience is culture. The culture in health organizations should support change. The leadership and management styles should enable flexibility in the implementation of change and utilization of new, innovative healthcare practices. The third aspect of change management that affects the elements of patient experience is vision. Health organizations should have a vision on the direction of the adopted change. The evaluation of change outcomes takes into consideration whether they align with the vision of the change or not (Kumah, 2019). Consequently, culture, vision, and personnel development have a direct effect on element of patient experience that that are essential to the provision of high quality, patient-centered care.

Rationale for Coordinated Care Plans Based on Ethical Decision-Making

Ethical decision-making guides the development of coordinated care plans because of a number of reasons. Firstly, coordinated care plans incorporate patients and their significant others, which raises concerns on privacy and confidentiality of data. Nurses and other healthcare providers must therefore base their decisions and plans of care on ethical principles of care. Healthcare providers safeguard the patients’ right to privacy and confidentiality by seeking informed consent prior to using their data to develop plans of care. Nurses involved in coordinated care plan also often experience dilemma, uncertainties, or conflicts in addressing issues facing their patients. Coordination of care to meet the diverse needs of the patients increases the risk of dilemmas in decision-making, which complexes the provision of care to patients. There is also the need to address competing organizational, personal, societal, and cultural values in the decision-making process (Tønnessen et al., 2017). As a result, there is a need to uphold the ethical principles to ensure providers make sound and informed decisions rated to care that the patients need.